Room orders in a model everyone knows
Browse menu, select dish, order to room — exactly like ordering on Uber Eats, Glovo or Bolt Food. Guest already knows this model. You don't need to teach them, just provide it.
New order
terazJohn Doe — room 301
Placed order: 2x dishes, 1x dessert. Value: 108 zł
Smart Room Service
terazOrder accepted!
Order accepted for processing. Delivery to room 301 in ~25 min.
How Smart Room Service works
Model the guest already knows — browse, select, order. Exactly like Uber Eats, Glovo or Bolt Food, but straight from the hotel room.
Order from room
Guest browses menu and places order through app or conversation with AI.
AI processes
AI accepts order, suggests add-ons and automatically forwards to F&B.
F&B executes
Automatic forwarding with details, priority and special requirements.
Room delivery
Guest tracks order status in selected app in real-time.
Order from room
Guest browses menu and places order through app or conversation with AI.
AI processes
AI accepts order, suggests add-ons and automatically forwards to F&B.
F&B executes
Automatic forwarding with details, priority and special requirements.
Room delivery
Guest tracks order status in selected app in real-time.
Order via AI conversation
Guest can also order food by chatting with AI agent — just like writing to a friend. Agent knows the menu, suggests dishes, informs about allergens and tracks the order.
Room Service Agent
Online 24/7
Smart Room Service features
Complete room service ordering system with intelligent AI support at every stage.
Digital menu
Full menu with photos, descriptions, allergens and prices. Categories, filtering and search.
AI recommendations
Intelligent upselling — AI suggests add-ons, drinks and desserts tailored to the order.
Cart and ordering
Intuitive cart with modifications and notes.
Live tracking
Guest sees order status in real-time — from kitchen to room door.
AI upselling
Automatic suggestions increasing order value by 25-40% without team engagement.
Sales analytics
Sales reports, popular dishes, peak hours and order trends.
Create multiple outlets, manage from one panel
Each outlet has separate menu, opening hours and product availability. Launch breakfast room service in the morning, lunch at noon, and in the evening — special tasting menu. All in one system.
Outlet configuration
Smart Room Service
Breakfast Room Service
06:00 – 11:00
Lunch & Dinner
12:00 – 22:00
Night Menu
22:00 – 06:00
Pool Bar (seasonal)
Seasonal10:00 – 18:00
Christmas Special
Seasonal18:00 – 23:00
Smart Room Service in numbers
Real benefits for hotels using digital room service.
+35%
Room service sales growth
Thanks to digital menu and AI recommendations
-70%
Fewer calls to reception
Guests order independently through the app
~4 min
Order placement time
Instead of waiting for phone pickup
+40%
Higher order value
Intelligent AI upselling increases cart