Issues under control
Guests report issues through the app, the system automatically assigns them to the appropriate department, and the team tracks progress in real-time. Full analytics and SLA.
Issue resolved
terazRoom 204 — air conditioning
Resolution time: 18 min. Rate the service.
How the reporting system works
From report to resolution — a transparent process with full control and automatic categorization.
Guest reports
Issue or request reported through the app with description and photo.
System categorizes
Automatic assignment to department and priority setting.
Team executes
Push notification to technician. Real-time status tracking.
Manager analyzes
Statistics, trends, and team performance reports.
Guest reports
Issue or request reported through the app with description and photo.
System categorizes
Automatic assignment to department and priority setting.
Team executes
Push notification to technician. Real-time status tracking.
Manager analyzes
Statistics, trends, and team performance reports.
Report issues via AI
Guest describes the problem in chat, and AI automatically categorizes the report, assigns priority, and notifies the appropriate department. Guest sees live status updates.
Reporting System
Online 24/7
Reporting system features
Everything you need for efficient management of guest issues and requests.
Report categorization
Automatic priority and department assignment based on issue type. High, medium, low.
Team assignment
Reports go to the appropriate technician or department. Shift rotation and substitutions.
Push notifications
Staff receives instant notifications about new reports on their phone.
Status tracking
Guest and manager see current status in real-time — from report to resolution.
Reports
Analytics of response time, completion, and team efficiency.
Automatic escalation
Unresolved reports automatically escalated to manager after time limit exceeded.
Reporting system in numbers
Real benefits for hotels with digital issue management system.
-75%
Fewer lost reports
Every report registered and tracked
~15 min
Average response time
From report to repair start
+40%
Faster completion
Thanks to automatic assignment and prioritization
4.8/5
Guest service rating
Higher ratings thanks to quick response to issues