hotelspot – digital All-in-One Concierge
Digital guide, offers and guest service in 3 app versions: DigitalPOD 32", browser on phone, mobile app. Automatic AI translations in over 20 languages.
One subscription – full access to all features and app versions.
.svg.png&w=256&q=75&dpl=dpl_49v41vN3pofb4eUc7w5q9QWgpkEp){kind=logo}
Increase guest satisfaction and revenue by 40%
Satisfied guests spend more and return more often. Three access channels ensure convenience for every guest, increasing additional services sales.
DigitalConcierge 24" 32"
Elegant information points in the lobby – two screen sizes to choose from.
- Fully customized to interior - 2 screen sizes, two colors to choose from
- Simple and elegant design
- Intuitive interface with touch screen
- Automatic front desk relief
- Available in any language
- Adapted for people with disabilities
- Purchase products in hotel shop
- Online equipment rental
Browser version
No installation – guests scan QR code and have instant access.
- QR scan → instant access
- Available in any language
- Adapted for people with disabilities
- Guest defect reporting
- Room service ordering from room
- Purchase products in hotel shop
- Online equipment rental
- Zero entry barriers
Mobile app iOS/Android
Native app with full access to all hotel features.
- Push notifications - Your direct sales channel
- Available in any language
- Guest defect reporting
- Room service ordering from room
- Purchase products in hotel shop
- Online equipment rental
- Full range of services and attractions
We know hotel challenges
Challenges
How hotelspot helps?
Why hotels choose hotelspot?
A digital concierge that works for you and your guests – around the clock.
Real revenue growth from cross-selling
Leverage the potential of special offers and add-on services. With push notifications you can actively promote events and offers in real-time, which genuinely increases revenue.
Significant front desk relief and cost optimization
Let your team focus on building relationships, and leave routine questions to us. The digital concierge takes on the role of a 24/7 information point, answering questions about amenities, opening hours or local attractions without engaging staff.
Service without language barriers
Our AI Agents powered by artificial intelligence respond in any language. This is a key convenience for foreign guests, seniors and the visually impaired, which raises the service standard without needing to hire multilingual specialists.
Efficient work organization and defect management
Automate information flow within the property. A guest can report a need or defect directly in the app, and the system will assign the task to the appropriate department or person, allowing you to track completion status and eliminate the risk of lost reports.
Analytics and data-driven decisions
Stop guessing what your guests need. The admin panel provides detailed information about user behaviors and preferences, allowing you to optimize your offer and better manage hotel resources.
Full control and instant updates
Manage content on all devices simultaneously - from DigitalPOD to guests' smartphones. Thanks to the intuitive panel, changing the restaurant menu or adding a new special offer takes just a few seconds.
Upselling and additional sales
Room service, hotel shop, SPA, rental – selling add-on services in a familiar e-commerce model. Guests browse the offer, order with one click. Simple, convenient and without engaging reception.
Equipment rental
Manage rental of bicycles, sports equipment, children's accessories and other items.
SPA and Wellness module
Ability to book treatments and promote spa offerings directly in the app.
Comprehensive platform for modern hospitality
AI Concierge, automatic upselling and marketing in one solution. Increase revenue and guest satisfaction.
Intelligent assistant
PushAI supports guests 24/7 in any language
Personalized recommendations
Attraction and service suggestions tailored to guest profile
Hotel information
Instant answers to questions about the hotel
Local attractions
Area guide with maps and directions
Multilingual support
Service in any language worldwide
Premium Room Service
Ordering meals and drinks to room
SPA & Wellness
Online treatment and massage bookings
Rental
Bicycles, sports equipment and accessories
Special packages
Combined offers and weekend packages
Push Notifications
PushTargeted real-time notifications
Promotional campaigns
Automated campaigns for different guest segments
Loyalty program
Discounts and special privileges
Satisfaction surveys
Collecting feedback during and after stay
Social media
Social media integration
Events & Happenings
Promoting hotel events
Management dashboard
All KPIs in one place
Sales reports
Analysis of revenue from additional services
Discover how AI Concierge and automatic upselling can increase your hotel's revenue
Book free presentation →Smart Room Service Outlet
Digital room ordering system with automatic status tracking and room bill settlement.
Order from room
Guest places order through app or AI conversation
AI processes
AI accepts to F&B department
F&B executes
Automatic transfer with details and priority
Delivery to room
Guest tracks status in app in real-time
Order from room
Guest places order through app or AI conversation
AI processes
AI accepts to F&B department
F&B executes
Automatic transfer with details and priority
Delivery to room
Guest tracks status in app in real-time
Spa Outlet
Browse SPA offer, promotions, treatment bookings.
Browse offer
Guest selects treatment
Booking
Phone or online booking
Rating and review
Collecting opinions and building reputation
Browse offer
Guest selects treatment
Booking
Phone or online booking
Rating and review
Collecting opinions and building reputation
Hotel Store Outlet
Digital hotel shop with local products, souvenirs, cosmetics and essentials available 24/7 in the app.
Hotel shop
Local products, souvenirs and items
Online shopping
Guest adds products to cart
Delivery or pickup
To room or at checkout
Hotel shop
Local products, souvenirs and items
Online shopping
Guest adds products to cart
Delivery or pickup
To room or at checkout
Rental Outlet
Digital rental system for bicycles, sports equipment, children's accessories and other items with full inventory control and automatic billing.
Check availability
Guest checks what can be rented
Equipment booking
Quick booking through app
Pickup at hotel
Equipment release with documentation
Return and settlement
Settlement and confirmation
Check availability
Guest checks what can be rented
Equipment booking
Quick booking through app
Pickup at hotel
Equipment release with documentation
Return and settlement
Settlement and confirmation
Defects under control
Defect reporting system with automatic assignment to department or person, status tracking, task management, analytics
Guest reports
Defect or request report through browser/mobile app
System categorizes
Automatic assignment to department or person
Team executes
Status tracking and notifications
Manager analyzes and manages
Statistics, analysis and reports
Guest reports
Defect or request report through browser/mobile app
System categorizes
Automatic assignment to department or person
Team executes
Status tracking and notifications
Manager analyzes and manages
Statistics, analysis and reports
Intelligent assistants for your guests
AI assistants answer guest questions, take orders and help with hotel service. Multilingual, 24/7, without burdening reception.
Room Service
Online 24/7
Select an example chat below
Room Service
Food and beverage orders
Technical Assistant
Help with in-room devices
Concierge
Questions about hotel and area
Housekeeping
Cleaning and amenities
Full control over data
Advanced analytics panel allows you to track guest interactions, analyze trends and optimize hotel offering.
Time trends
Track user activity day by day with trend charts and averages.
Event breakdown
Visualization of user action percentage distribution on pie charts.
Key metrics
Monitor sessions, business cards, attractions and special offers in real time.
Event breakdown
Make data-driven decisions
hotelspot analytics panel lets you monitor all guest interactions with your offer. Check which attractions are most popular, which offers convert best and optimize your strategy.
- Filtering by time range and source type
- Comparing periods and trends
- Exporting reports for external analysis
What our clients say
"hotelspot reduced calls to reception by 40%. Guests are more independent, and we have more time for VIP service."
Operations Director
Premium hotel chain
"Push notifications are a game changer. We promote spa and room service offers directly to guests – sales increased by 25%."
Marketing Manager
Boutique hotel
"The defect reporting system organized technical work. Now we know exactly what needs to be done and who is handling it."
Technical Manager
Resort & Spa
Contact us
We'll gladly answer your questions and prepare a custom quote.